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Hidalgo County CSCD SMS Program

SMS Privacy Policy

Effective August 10, 2026

This policy explains how information is handled for the Hidalgo County CSCD SMS Program. The program owner is Hidalgo County Community Supervision & Corrections Department. Hidalgo County CSCD is the organization communicating with recipients. Lowell Works, operated by Civitas Labs LLC, provides the technology and messaging infrastructure as Hidalgo County CSCD's service provider.

About the program

Hidalgo County CSCD personnel use this program for human-reviewed customer-care and informational communications about community-supervision administration. It is not a marketing or promotional messaging program. Learn more about the department on Hidalgo County CSCD's official page.

Information involved

The information handled through the program may include:

  • Your mobile number.
  • Message content, delivery status, and replies.
  • SMS opt-in data, consent records, and communication preferences, including opt-out requests.
  • Limited administrative information supplied by Hidalgo County CSCD for the communication.
  • Support and security records needed to operate and protect the program.

How information is used

Information is used to:

  • Deliver and support Hidalgo County CSCD's messaging program.
  • Process replies and honor consent choices and communication preferences.
  • Maintain, troubleshoot, and secure the service.
  • Prevent misuse, respond to support requests, and comply with law.

Civitas Labs LLC and Lowell Works process this information on Hidalgo County CSCD's behalf as a service provider. Civitas Labs LLC and Lowell Works are not the recipient's supervising agency.

Mobile information protection

How information is disclosed

Personal information is not sold or rented.

Mobile information, including phone numbers, SMS opt-in data, and consent records, will not be shared with third parties or affiliates for marketing or promotional purposes.

This restriction does not prevent disclosure to service providers used solely to operate the program, telecommunications providers involved in message delivery, Hidalgo County CSCD personnel authorized to manage the communication, or government and legal authorities when disclosure is required by law.

Retention and safeguards

Program information is retained only as long as reasonably necessary to deliver and support the program, maintain required records, resolve issues, and meet applicable legal and Hidalgo County CSCD recordkeeping requirements. Retention periods may vary by information type and purpose.

Reasonable administrative, technical, and organizational safeguards are used to protect program information. No transmission or storage system can be guaranteed to be completely secure.

Your choices and support

Message frequency varies. Messages may be recurring. Message and data rates may apply.

Reply STOP to opt out of messages from the program. Reply HELP for assistance, or call Hidalgo County CSCD at (956) 587-6000. You may also use that number to ask for assistance with your communication preferences or program information.

For the messaging rules that accompany this policy, read the Hidalgo County CSCD SMS Terms.

Contact Hidalgo County CSCD

For help with the Hidalgo County CSCD SMS Program, call (956) 587-6000 or visit Hidalgo County CSCD's official page.